Frequently Asked Questions (FAQ)

How do I get started with the MM stationery bot?

Simply send a message to our WhatsApp number, and the bot will guide you through selecting your child's grade and viewing the required stationery list.

Can I view the stationery list for different grades?

Yes, you can! Just select your child’s grade from the options provided, and the bot will show you the complete stationery list for that grade.

How do I add or remove items from the stationery list?

After viewing the list, you can choose to add or remove items as needed. The bot will provide options to modify quantities or remove items from your cart.

Can I customize the quantities of items on the list?

Absolutely! You can adjust the quantity of any item directly through the bot. Just specify how many of each item you need.

Do you offer book covering and labeling services?

Yes, we do! You can choose to add book covering and labeling services when placing your order. The bot will guide you through these additional options.

How do I place an order for stationery?

Once you’ve customized your list, the bot will provide you with an option to confirm your order. Follow the prompts to finalize your purchase and provide delivery details.

Can I see a preview of my order before finalizing it?

Yes, before you finalize your order, the bot will show you a summary of your items, quantities, and additional services so you can review and make any necessary changes.

What payment methods do you accept?

Payment details are provided once your order is confirmed. At this point you would need to pay directly into the account and send a POP (Proof of Payment) but soon we will be accepting various payment methods for your convenience, excluding cash on delivery.

What should I do if I encounter issues with the bot or my order?

If you face any issues, please contact our customer support team through the contact details provided by the bot. We’re here to help resolve any problems you might encounter.

Will I receive updates about my order status?

Yes, you will receive updates throughout the entire process. The bot will notify you when your order is processed, paid, packaged, and delivered to the school.

What if I don’t receive an update about my order?

If you don’t receive an update as expected, please reach out to our customer support team through the contact information provided by the bot. We’ll ensure to check the status and provide assistance.

Can I make changes to my order after it has been processed but before it is delivered?

Changes to your order might not be possible once it is processed. However, contact our customer support team as soon as possible to discuss any concerns or modifications.

What should I do if there is an issue with my order upon delivery?

If there are any issues with your order upon delivery, please notify us immediately through the contact details provided by the bot. We’ll assist in resolving the issue promptly.

How do I confirm that my payment has been received?

The bot will notify you once your payment is confirmed. You’ll receive a confirmation message when the payment process is complete.

Will I get a receipt for my payment?

Yes, you will receive a receipt for your payment. The bot will provide details or a digital receipt once the payment is processed.

What should I do if my school is not listed in the bot?

If your school is not listed in the bot, please ask your school to reach out to us directly. We can add your school to our system to ensure that you can access the necessary stationery lists and services. Your school can contact us through the provided details or by having a representative send us a message on WhatsApp.